Return & Refund Policy

At The Northstar Collection, every order is prepared with care. Because our products are personal care items, we ask that you review your purchase carefully before placing your order.

Returns

We accept returns of unopened and unused products within 14 days of delivery.

To be eligible for a return:

• The item must be unused and in its original packaging.
• Proof of purchase is required.
• Returns must be approved before being mailed back.

For hygiene and safety reasons, we cannot accept returns on:

• Opened or used skincare products
• Final sale or clearance items

Damaged or Incorrect Orders

If your order arrives damaged or you received the wrong item, please contact us within 5 days of delivery. Include your order number and photographs of the product and packaging so we can resolve the issue promptly.

Refunds

Once your return is received and inspected, we will notify you of the approval status.

Approved refunds will be issued to your original payment method within 5–10 business days, depending on your financial institution.

Original shipping charges are non-refundable unless the error was ours.

Return Shipping

Customers are responsible for return shipping costs unless the return is the result of our error or a damaged item.

For return requests, please contact:

hello@northstarcle.com

before sending any items.